Contact Turbo Wins

How can support help

Contact support when you need help with your account, verification, a deposit, a withdrawal or a bonus. The team can also help you begin self-exclusion, answer questions about the Terms and review a complaint.

Email [email protected]. Support is available around the clock at no extra cost.

To help us review an account issue, write from the email address registered to your account. Include the relevant details and any documents requested for verification.

Is a deposit missing

A deposit normally needs up to 10 minutes. Once that time is over, if the money left your account but your balance has not changed, email [email protected]. Attach proof of payment so the team can review the transaction and update you.

Support can also look into a declined card deposit or an unprocessed withdrawal. Verification may require proof of identity, a selfie and proof of address. Documents should be clear, show all four corners and leave the information visible.

How do you make a complaint

Send complaints to [email protected]. Customer service is the first step and will try to reach an agreed solution with you. Describe what happened and include the account or transaction details needed to examine the issue.

If customer service cannot resolve the dispute with you, the matter is escalated to management.