Privacy at Turbo Wins

What data do we collect

We collect information that can identify you. That covers your name and maiden name, username, title, gender, date of birth and marital status. We also collect photographic identification, including passports and other documents used to verify you.

For contact we hold your billing and home addresses, your phone numbers and your email address. On the financial side we keep your payment card and bank account details. Transaction data covers deposits, withdrawals and the services you use.

Technical records include your IP address and login details, your browser and its version, time zone setting and location, plug-ins, operating system, platform and other device technology. We also collect usernames, passwords, interests, preferences, feedback, survey responses, usage information, and your marketing and communication choices.

We may create statistical or demographic information from personal data. When that information cannot identify you, it is treated as aggregated data. If we combine it with other information that can identify you, we treat the combined information as personal data.

Where does it come from

You give us data when you open an account, fill in forms, contact customer service or communicate with us by post, phone, email or another method. Cookies and similar technologies collect technical data, browsing actions and patterns automatically.

We may also receive data from social media platforms, analytics providers, advertising networks, search information providers, payment and technical service providers, data brokers, aggregators and other publicly available sources.

Why do we use it

We use personal data to create and manage your account, communicate with you and answer questions or complaints. It also helps us customize the service, understand customer behaviour, demographics, needs and interests, and improve our services.

We use relevant data for marketing and to decide which products, services and offers may interest you. You can ask us to stop marketing messages or change your marketing settings. This does not affect data used for other purposes.

We also process data to meet legal and regulatory duties, including identity, anti-fraud and anti-money laundering checks. If required information is not provided, we may be unable to provide a product or service and will tell you at the time.

Who receives your data

Data may be shared with other group entities that provide customer service, technology, administration or reporting. External recipients may include technology and system providers, game software providers, payment providers, identity verification services, marketing delivery services, professional advisers, insurers, and regulators, tax offices, government bodies and other authorities.

Data may also pass to a buyer or new owner if parts of the business or its assets are sold, transferred or merged. Service providers may process data only for specified purposes and under our instructions.

How long do we keep it

We keep personal data only as long as reasonably needed for the reason we collected it, including what the law, regulators, tax rules, accounting and reporting demand. We may retain it longer when there is a complaint or a reasonable prospect of litigation. Anonymized data that can no longer be linked to you may be used for research or statistics without a time limit.

What rights do you have

Depending on the circumstances, you may ask us to:

• give you access to the personal data we hold
• correct incomplete or inaccurate data
• erase data when there is no valid reason to keep processing it
• stop processing based on your particular situation
• restrict processing while an issue is checked
• transfer eligible automated data to you or a third party in a common structured format that a computer can read

Some requests may be limited by legal or regulatory duties. We may ask for information to verify your identity. A clearly unfounded, repetitive or excessive request may carry a reasonable fee or be refused.

How do we protect it

We use measures intended to prevent accidental loss, unauthorized use or access, alteration and disclosure. Access is limited to people with a business need, who must follow our instructions and confidentiality duties.

We also have procedures for suspected personal data breaches. We notify you and the relevant regulator when the law requires it.

For privacy questions or rights requests, email [email protected].